Customization


MS Dynamics solution implementation: 
Customization and Configuration of Dynamics 365 Customer Engagement and Field Service modules as well as Power Platform.

Customer Support

Whether via phone call, live chat or sending an email, people get the answers they need through a company’s customer support team. We provide quick maintenance for our customer based on agreement obligations which can be different for every single Customer.

Trainings

If you are eager to learn Dynamics 365, GRAM Dynamics is your best supporter. Thus, we can collaborate with Companies for in house trainings. As Dynamics 365 is worldwide technology we support online training. You can have our video lessons with English, Russian and Armenian.

Preventive Maintenance
Module

Preventive Maintenance is a module which provides an automated process for converting customer requirements into Work Orders in the Dynamics 365 Field Service. The most important point in this module is that customer defines the set of requirements once and a Scheduler detects every day if there is any work to do on that specific Customer Asset in order to maintain it in an operating condition. Moreover, customer can configure the interval to make the Scheduler run. If you want to add/remove/change some work manually during the maintenance you can do it easily, as Preventive Maintenance plans both automated and manual work even taking into account breakdowns. So this module helps our customer to main Assets in operating condition and not miss any contractual obligations they might have related to the Customer Asset.